AAFES contracts directly with American automobile manufacturers and ENCS to sell Chrysler, Ford, GM and Harley-Davidson vehicles in AAFES overseas exchanges. Both AAFES and the manufacturers want to make the purchase of a new American-built car, truck, or motorcycle as easy as possible. AAFES New Car Sales contracts have these rights and entitlements listed below as basic contractual provisions.

Cancellations and Refunds:
Depending on the circumstances, you may receive a full refund, be subject to a penalty and receive only a partial refund, or receive no refund at all.

You will receive a full refund if:
a. you make a deposit and cancel your order, in writing, within the first three business days after placing the order, or anytime before the written Order Acceptance is mailed to you.

b. ENCS fails to comply with the Order Acceptance.

c. the order is cancelled before the scheduled delivery and the cause of the cancellation is due to a change of PCS orders beyond your control. You must provide a copy of your changed orders or other official notification.

You will receive a partial refund if:
a. you cancel the order, in writing, before a pre-positioned stock vehicle is actually shipped from the pre-positioned stock locations;

b. you cancel the order, in writing, after you have received the Order Acceptance, but before the vehicle is built.

You may not receive a refund if:
a. you fail to cancel the order as provided under the conditions for order cancellation with a full refund;

b. ENCS cancels the order because you don't pick up the vehicle and/or pay the balance owing on the vehicle. However, there is a maximum amount that will be forfeited; read the Buyer's Offer terms and conditions and check with the ENCS representative for the details.

Compensation for Expenses:
ENCS may be liable and responsible to the customer for failure to deliver or delay in delivering a vehicle. ENCS agrees to reimburse the customer for expenses reasonably incurred (up to a certain limit per day not to exceed a specified maximum total) as a direct result of ENCS failure to meet the agreed-on delivery date. These expenses include lodging and transportation. However, a delivery delay, due to conditions beyond the control of ENCS, isn't covered; check with the ENCS representative for details on this compensation provision.

Additional Rights and Entitlements:
There are additional benefits beyond the basic contract terms and conditions offered by Exchange New Car Sales.

DaimlerChrysler, Ford, and General Motors products are sold with these additional benefits:

a. Lowest Price Guarantee (Stateside and Puerto Rico only). If you can find a lower price for the same car, with the same equipment, delivered when and where you requested, we will refund the difference to you and give you up to 14 days after delivery to file your claim for the difference. Applicable only to CONUS and Puerto Rico deliveries. Your ENCS representative will give you a copy of the Guarantee and form required. If you are in the US call 1-516-921-2800 or 800-669-6183 for Customer Service.

b. Guarantee of Satisfaction Upon Delivery. If, upon inspection at the delivery point, you are not completely satisfied, then contact ENCS. If they are unable to resolve the matter, they will refund the full amount paid. This guarantee ends at delivery.

c. Customer's Bill of Rights (for cars Only) (Overseas Only-Excluding Guam, Puerto Rico and US Possessions). If a defect covered by the factory warranty effects the safe operation of your vehicle, or materially impairs your vehicle's value or utility, and is not corrected in three attempts by the authorized repair agency, you have the right to a replacement vehicle or a full refund of the purchase price subject to a depreciation formula if the vehicle is driven over 10,000 miles. A copy of the terms and conditions may be obtained from your ENCS representative and a copy will be mailed to you with your Order Acceptance if your vehicle is ordered for overseas delivery.

The full details of these programs can be provided by Exchange New Car Sales and are available on the website www.encs.com.

AAFES Consumer Protection:
While the manufacturer's warranty covers the vehicle after it is delivered, AAFES is committed to providing an extra measure of consumer protection to you. We stand ready to intercede on your behalf with the manufacturer/ENCS should it become necessary to do so. The Phone number is 1-800-527-6790, ext. 3119.

updated .. 2.28   HOMEPAGE  /  _^_