Who Can Buy Through This Program?
US government civilian and military personnel and civilian contractors who are entitled to unlimited Exchange privileges, are stationed or assigned overseas for 30 consecutive days or more, are eligible to purchase a vehicle for stateside CONUS delivery, and are authorized to have a Privately Owned Vehicle (POV) at your overseas assignment, you may purchase a new car, truck, or motorcycle for delivery to your overseas location or to the United States. Navy personnel serving on ships deployed overseas or in international waters are also eligible to use this program.

NOTES: (1) Harley Davidson requires you to be stationed overseas for a minimum of 90 days.

Where Can I Order a New Car, Truck, or Motorcycle?
ENCS representatives are permanently located at most major overseas exchanges, and at some smaller facilities on a scheduled part-time basis. If your location doesn't offer the program, contact ENCS to find a sales agent that can assist you as shown below:

Overseas Military Sales Corporation
ATTN: Customer Relations
100 Crossways Park West
Woodbury, NY 11797-2084
Telephone: 1-800-669-6183 or (516) 921-2800
Fax: (516) 677-3701
Web-site: www.encs.com
E-mail: exch@militarycars.com

Why Buy Through the AAFES New Car Sales Program?
There are four main reasons to buy a new vehicle through the AAFES New Car Sales Program:

First, the program offers you, the customer, the convenience of ordering the vehicle equipped as you wish, and having it delivered to a selected U.S. delivering dealer or a U.S. port for export shipment.

Second, you are assured of a competitive price.

Third, the ENCS representative will guide you through the buying experience, from selection to delivery.

Finally, AAFES' involvement in the program provides an additional level of consumer protection throughout the process. While any questions or concerns about your purchase should initially be discussed with your ENCS representative, we will be happy to assist you at any and all points in the transaction.  Specifics on AAFES points- of-contact on the New Car Sales Program are listed on the Help page.

Does the AAFES Satisfaction Guaranteed Policy Apply?
No. A vehicle sold through the Exchange New Car Sales Program is covered by the manufacturer's warranty, just as if it was sold in the United States. However, the AAFES contract with Exchange New Car Sales / vehicle manufacturers provide many consumer guarantees and protections not available to you in the United States. In addition, AAFES will act as an intermediary to resolve claims or that may occur between you and the manufacturer or its agents during both the purchase and warranty periods.

Does the AAFES Price Always Represent the Very Best Deal?
In most cases, it represents the best overall value, but it is possible that you could find a comparably equipped vehicle at a lower price at a stateside dealership. However, purchasing a vehicle from a stateside dealer is dependent upon your negotiating skills, the dealer's minimum acceptable profit, and the length of time the unit has been sitting on the lot. You also will have to accept the vehicle as equipped. Vehicles purchased through the Exchange New Car Sales Program are always priced lower than the Manufacturer's Suggested List Price and have pre-negotiated prices with guaranteed price protection.

What About Vehicle Warranties?
Any new vehicle purchased through the Exchange New Car Sales Program is covered by the manufacturer's stateside warranty while you are stationed overseas as well as in CONUS.

Warranty service overseas is a far different situation than warranty service stateside. First, you are in a completely different environment. AAFES contracts limit overseas deliveries to those countries where warranty service for US-specification vehicles is available. In large metropolitan areas, the availability of warranty service is generally satisfactory. At smaller installations, obtaining warranty service may be more difficult; you may have to travel a considerable distance to obtain necessary warranty service. Specific warranty-service locations will be provided to you by the ENCS representative before delivery or will be contained in the documents provided to you at the time of delivery. Make sure you are aware of what warranty service will be available to you.

Are Warranty Parts Available in Overseas Areas?
Common warranty parts are generally available in the overseas area or can be readily obtained. The longer mailing time required for overseas locations will affect warranty repair time. Larger parts, or parts peculiar to the vehicle, may take additional time and require special handling, and can also increase the length of time needed to repair a vehicle under warranty.

Can I Finance My Purchase Through the Exchange New Car Sales Program?
No, but your ENCS representative may assist you with applying to the auto manufacturer's finance division or recommend credit unions or other Department of Defense approved lending institutions, and can assist you in completing an application. While there are literally hundreds of approved financial institutions that can provide financing for new cars, you are responsible for making the final decision on financing. Shop around for your financing. Your installation credit union or bank usually offers very competitive rates.

Is the Buyer's Offer I Sign the Only Document That I'll Receive on the Purchase of My Vehicle?
No. When you purchase a vehicle, the ENCS representative enters the prices on the Buyer's Offer form for the basic vehicle and options you choose, fixed costs (if applicable) for freight and other costs associated with the transaction, or a computer quote listing the vehicle, equipment freight and all other charges may be printed and attached to the Buyer's Offer as an Addendum. When completed, and after all equipment and options have been entered in writing (complete with prices), you sign the Buyer's Offer and/or Addendum and make your deposit. This Buyer's Offer is your offer to buy the vehicle described. However, all prices are subject to an automated price review/confirmation process by ENCS. Once this is completed (generally within 30 days of completing the Buyer's Offer), you will receive an Order Acceptance by mail. Be sure you compare the Order Acceptance with the Buyer's Offer for accuracy. You have ten (10) days to call any discrepancies to the attention of Exchange New Car Sales. The Order Acceptance will govern and is the binding contract.

What Is the Order Acceptance?
This is a written notification from the seller that your Buyer's Offer has been accepted, and the vehicle you special ordered will be built to your specifications or the vehicle you selected from OMSC's inventory as shown on the Order Acceptance has been reserved for you. These documents also show the exact prices for your vehicle and options. Compare the document you receive to the Buyer's Offer you signed and received from the ENCS representative to identify any changes between the two.

If there are changes, these will normally be pointed out to you. If changes have been made that aren't acceptable to you, it is your responsibility to advise ENCS, in writing, within 10 calendar days of receiving the Order Acceptance. Write to the address provided on the form. In such an instance, you are entitled to receive a full refund if ENCS can't resolve the issue.

Do I Have to Pay a Down Payment or Deposit When I Order?
Yes. You must pay a deposit before your order is processed. You may pay by check, credit card ($1000 maximum), money order or cash. As with all transactions, always get a receipt from the ENCS representative for your deposit/down payment. Payment via check or money order or credit card is preferred and must be for U. S. Dollars. Cash payments are not recommended.

What Happens If I Choose to Cancel My Order?
Depending on the circumstances, you may receive a full refund, be subject to a penalty and receive only a partial refund, or receive no refund at all.

Specific information is listed on the "Rights & Entitlements," section of this website

Can I Make Changes in My Order After I Receive the Order Acceptance?
Yes, under certain conditions. You can make changes up to the point that the vehicle has been scheduled for production by the factory; after that, changes cannot be accepted. Also, be aware that only those changes confirmed in writing will be made; a revised Order Acceptance will be mailed to you to confirm the change. Because of this, give careful attention to vehicle specifications and options you want at the time you place the order to avoid any problems in this area.

When Is My Final Payment Due?
It depends upon where you are taking delivery of the vehicle. The final payment amount is stated on the Order Acceptance provided to you.

a. In the continental United States, final payment is due not later than at delivery.

b. For overseas shipment by Surface Deployment and Distribution Command (SDDC), final payment must be made at least 21 days before your car is shipped to the SDDC terminal in the United States.

c. For overseas shipment by a commercial shipper, final payment is due before your car is scheduled for delivery to the U.S. port for shipment.

d. From pre-positioned stock in an overseas area, final payment must be made before the vehicle is taken from the stock location.

e. Harley-Davidson motorcycles must be paid in full before shipment can be made to the delivering dealer.

As you can see, final payment of the unpaid balance on your vehicle must be made before delivery/shipment. You are responsible for arranging for final payment on the transaction as required by the terms and conditions of the contract. If you have questions, contact your ENCS representative or communicate with the New York office via the internet: http://www.encs.com/ or email exch@militarycars.com.

How Is Delivery Actually Made in the United States?
Your new car, truck, or motorcycle is delivered to/prepared by a participating new car, truck, or motorcycle dealer. The delivering dealer will clean and prepare the vehicle for delivery according to the manufacturer standards. The dealer may also assist in registration and licensing. The delivering dealer can't change the price of the car.

Note: Applicable sales tax must be paid upon delivery or registration in accordance with State laws. Sales tax and registration fees are not included in the purchase price.

To prevent any misunderstanding that could result in unplanned additional expenses associated with picking up your new vehicle, such as an overnight stay, you are responsible for contacting the delivering dealer to find out when your vehicle will be ready for delivery. If you have any problem or question at or prior to delivery, telephone ENCS at 1-800-669-6183, not the delivering dealer. If you need additional assistance, contact the HQ AAFES Customer Relations Branch. The telephone numbers you will need for both ENCS and AAFES are listed on the Help page.

How Is Delivery Made Overseas?
If you have Surface Deployment and Distribution Command (SDDC) authorization for POV shipment to an authorized overseas location, you are responsible for obtaining all documents necessary for ENCS to deliver your new vehicle to the U.S. terminal. If you have any questions, see your local Military Transportation Officer (MTO). Then ENCS must have payment in full and the documents to mail to SDDC 21 days prior to your scheduled delivery date. Once SDDC approves your documentation ENCS will have your vehicle delivered to the SDDC terminal. In this instance, the term "delivery date" refers to the date the vehicle is delivered to the U.S. embarkation port. The reason for this is that ENCS can't give you a date when you will actually receive the vehicle because shipment is controlled by SDDC.

Note: Harley-Davidson motorcycles cannot be shipped via SDDC.

Any costs for damage or loss is at your expense once the vehicle is turned over to the terminal. However, if such damages occur, you should file a claim against the U.S. government. Or, you may choose to purchase your own insurance for the shipment of your vehicle. The Military Transportation Officer (MTO) acts as your agent when the vehicle is actually turned over to the terminal. If you arrange a commercial shipment for your vehicle, the same responsibilities as for a shipment by SDDC rests with you, except damages in transit.

For a commercial shipment arranged by ENCS, ENCS is responsible for all details concerning ocean shipment and assumes risk of loss to the vehicle until it is delivered to you. ENCS is also responsible for delivering the vehicle on the date specified on the Order Acceptance to the appropriate U.S. embarkation port.

For pre-positioned stock in an overseas location, ENCS is responsible for any loss or damage to the vehicle until it is delivered to you. For shipments other than to Europe, check with your local Judge Advocate General office and your ENCS representative for any particular requirements for the area your vehicle is being delivered.

Whether the vehicle is delivered overseas or in the U.S., you are responsible for verifying it is ready for delivery before making any commitments to pick it up.

Overseas Stock Deliveries?
If you decide to purchase a display unit that is located at an AAFES exchange in Germany, the transaction will have to be placed through an authorized NATO procurement agency in order for you to claim local German tax and duty exemptions. AMSTO (Allied Miscellaneous Sales Transaction Office) is the official procurement agency selected to provide this service and purchase the vehicle on your behalf. Your agent is familiar with the process and will provide any necessary information.

What About Insurance?
You'll need to have proper insurance for your new vehicle before you take delivery. Consult your insurance agent for details and rates.

Do I Have to Accept My Vehicle If There Are Any Damages or Losses?
For delivery overseas, it depends on how you choose to ship the vehicle. With a commercial shipment, ENCS is responsible for all costs of damage or loss until you take delivery of the car. With SDDC shipments, you are responsible for all damages or loss not noted on the vehicle receipt documents, once the vehicle is turned over to the terminal. While you can file a claim with the U.S. government if the vehicle arrives in a damaged condition, you are responsible for any such loss or damage, and must accept the vehicle. This is a crucial difference in the two methods of shipment. The final decision about which method to use rests with you.

In the U.S., telephone ENCS before you take delivery. Resolve the problem with ENCS before you accept the vehicle. Then, have the delivering dealer note the delivery receipt, in writing, before you leave the dealership. You will need this information to pursue corrective action with OMSC.

Am I Automatically Entitled to Ship a Vehicle At Government Expense Because I Am Stationed Overseas?
Not necessarily. You need to determine your entitlements concerning shipment of a POV to an overseas location. If you have any questions about your entitlements, contact the Military Transportation Officer (MTO). Neither AAFES nor the ENCS representative has this information, or any readily available means of obtaining it.

Will I Have to Pay Taxes, Registration and License Fees?
Yes! You are responsible for any and all state and local taxes, registration, and license fees at the time you pick up and/or register the vehicle if delivery is made in any of the 50 United States. You also are responsible for assuring you have the proper information on such taxes, registration, and license fees for the state in which you will take delivery. These costs vary from state to state. If you have questions, consult with your local Staff Judge Advocate (JAG). These taxes are NOT included in the balance due on the vehicle shown on the Order Acceptance. If you take delivery overseas and ship your car stateside at some future date, you will be required to pay applicable taxes when you register the car at your new location. Inquire in your State of residence and the State to which you are being reassigned before you rotate in order to plan your finances accordingly.

Note: Vehicles delivered in Puerto Rico and Guam are subject to Puerto Rico Excise Tax or Guam taxes.

Is There a Uniform Policy for Registering POVS in All Overseas Duty Locations?
No! Host country laws for registering a vehicle overseas vary widely. If you have questions, consult with your local Staff Judge Advocate.

Who Can I Call If I Have Problems Or Questions?
This subject is covered in detail on the Help page in this website.

updated .. 2.28   HOMEPAGE  /  _^_