The purchase of a new car, truck, or motorcycle is an exciting event. Exchange New Car Sales, the ENCS representative, the vehicle manufacturer, and AAFES all have a common goal to make your transaction a pleasant experience. Sometimes though, problems and difficulties can cause the purchase to be less than flawless. Listed below are the points of contact if you have problems at delivery or afterwards.

NOTE: Every effort has been made to assure this information is as up to date as possible. However, please confirm with your ENCS representative the Exchange New Car Sales points-of-contact for any communication you wish to make.

If You Are Located in Europe:
The first person to contact if you have difficulties is your ENCS representative. If corrective action can't be accomplished at this level, contact the local office of ENCS.

Richard Enstone
Military Car Sales GmbH
Westerbachstr 23
61476 Kronberg/Ts.
Telephone: 0049-6173-704258
Fax: 0049-6173-704199

If you need further assistance, contact the local AAFES Exchange Services Business Manager, or the local General Manager.

If you still need assistance, contact the New Car Sales Program Manager at the following address:

AAFES-Europe
ATTN: New Car Sales Program Manager
APO AE 09245-0003
Civilian Telephone: 49-6134-715-438
DSN: 334-2718
Fax: 49-6134-715-339

If You Are Located in the Pacific:
The first person to contact if you have difficulties is your ENCS representative. If corrective action can't be accomplished at this level, contact the local office of ENCS.
a. Japan:

Exchange New Car Sales
ATTN: Operations Office Unit 5203
Bldg. 4018, Rm. 101
APO, AP 96328-5203
Yokota AB, Japan
Telephone: 225-7953

b. Okinawa:

AAFES Exchange New Car Sales
ATTN: Manager/Operations
AAFES Services/OMSC
35163/OMSC
APO AP 96378-5163
Telephone: 646-2932

c. Korea:

AAFES Exchange New Car Sales
HQ KOSA - OMSC
ATTN: Operations Manager
Unit 15555
APO AP 96205-0003
Seoul, South Korea
Telephone: 721-7001
Fax: 721-7003

d. Guam:

ATTN: Operations Manager
Exchange New Car Sales
Bldg 295, Redman St., NCTAMS WESTPAC
Dededo, Guam 96912
Telephone: (671) 632-4300/ 4342 / 4344
Fax: (671) 632-4340

If you need further assistance, contact the local AAFES Exchange Services Business Manager, or the local General Manager.

If you still need assistance, contact the ENCS Program Manager at the following address:

AAFES-PACIFIC Operations
ATTN: New Car Sales Program Manager
APO AP 96378
Telephone: 81-98-892-5111
DSN: 645-7713

If You Are Located in Puerto Rico or the Azores:
The first person to contact if you have difficulties is your ENCS representative. If corrective action can't be accomplished at this level, contact the local office of ENCS.
a. Puerto Rico:

AAFES Exchange New Car Sales
ATTN: Operations Manager
Box 34556
Ft. Buchanan, Puerto Rico 00934-0556
Telephone: (787) 792-1397
Fax: (787) 793-2786

b. Azores:

AAFES Exchange New Car Sales
Contact Representative
Telephone: (35) 1 295 573173

If you need further assistance, contact the local AAFES Exchange Services Business Manager, or the local General Manager. If you still need assistance, contact the ENCS Program Manager at the following address:

Army and Air Force Exchange Service
ATTN: New Car Sales Program Manager
P.O. Box 225108 (SD-C/2)
Dallas, TX 75222-5108
Telephone: (214) 312-3647
DSN: 967-3647
Fax: (214) 312-6622

If You Are Located in Conus:
The points-of-contact in CONUS are slightly different from overseas. Contact the stateside headquarters of Exchange New Car Sales.

Overseas Military Sales Corporation
ATTN: Sales & Services
100 Crossways Park West
Woodbury, NY 11797-2084
Telephone:

Before Delivery Sales & Services Teams:
Harley Davidson 1-800-370-2966
All other vehicles ordered while in:
Germany/Holland/Belgium 1-800-664-5153
Other Europe Locations 1-800-664-5127
Okinawa 1-800-664-4810
Japan 1-800-237-4969
Guam/Korea/Puerto Rico 1-800-664-5015
All Other Locations 1-800-669-1867
Fax (including Location Team) (516) 496-1879

Before Delivery 1-800-669-1867
After Delivery 1-800-669-6183
Fax: (516) 677-3700
Web-site: www.encs.com
E-mail: exch@militarycars.com

If you need further assistance, contact AAFES headquarters:

HQ Army and Air Force Exchange Service
Corporate Communications (PL-C)
Customer Relations Branch
P.O. Box 660202
Dallas, TX 75266-0202
Telephone: 1-800-527-6790, Ext. 3119
Or (214) 312-3119
DSN: 967-3119
Fax: (214) 312-2754

updated .. 2.28   HOMEPAGE  /  _^_