This checklist is intended for general guidance only, and covers the types of new vehicle transactions available through the AAFES New Car Sales Program. It covers items that generally should be included in any decision process concerning the purchase of a new vehicle. Use the following checklist as you see fit; actions suggested in sections a and b below are for general guidance only. Only you know the details of your particular situation.

a. Do your Homework

1. Evaluate finances, financial condition, and impact of new car payment on family budget.

2. Evaluate family needs, projected use of the vehicle, and present location/next duty station.

3. Determine type of vehicle required, including features and options, best suited for your family's needs.

4. Based on the results of the preceding evaluations, visit the financial institution of choice and determine the loan amount for which you are qualified.

b. Go Shopping

1. Comparison shop for the type of vehicle you need at the nearest AAFES ENCS facility. ENCS representatives are ready to help.

2. Evaluate the results of your ENCS comparison-shopping.

3. Shop various lending institutions for the best financing rates and terms.

c. Buying the Vehicle

1. Make sure all features/options are included on the Buyer's Offer, and all prices are shown. If an option chosen is standard equipment, or included at no charge, ensure the pricing section for the feature or option is appropriately completed.

2. Review all items on the Buyer's Offer, particularly the cancellation terms. Make sure your personal information, mailing and e-mail addresses and telephone numbers are listed correctly.

3. Read the small print on all documents you sign.

4. Get all verbal assurances from the ENCS representative in writing. This is for the protection of all parties to the transaction.

5. Sign the Buyer's Offer once it is entirely completed. If you have any questions, ask the ENCS representative to answer them before you sign anything. Remember, this is your vehicle and your financial commitment; you should completely understand ALL aspects of the transaction.

6. Make the required deposit, and get a receipt for all monies paid.

7. Keep all documents on the vehicle purchase in one place for quick and ready reference.

CONUS Delivery:

1. Apply for financing of your vehicle purchase if you have not yet done so. There are many types of financing available ranging from local credit unions to special plans offered by manufacturers. Your ENCS representative can advise you of the various financing rates, and assist you in obtaining financing.

However, the responsibility to obtain necessary financing rests with you and you alone. To complete your financing, you'll need a current leave and earnings statement and a completed credit application.

2. Follow up on your credit application on a continuing basis until it is approved. Assuring this is done as soon as possible is the single most important thing you can do in this transaction.

3. The first correspondence you'll receive from ENCS is the Receipt of Order. This will come from the New York office of ENCS and will confirm receipt of your Buyer's Offer and deposit.

4. The next correspondence you'll receive is the Order Acceptance. This document confirms the equipment and options on the vehicle, pricing, destination and delivery date. Compare this document to your initial Buyer's Offer. If there were any errors in the Buyer's Offer, the Order Acceptance will correct such errors. Remember, if there are inaccuracies, or if you have any questions, you have 10 days to contact ENCS in writing.

5. Once the vehicle is put on the production line, a Vehicle Identification Number (VIN) is assigned. You will be notified of this number with a special postcard. You will need this number so that you can advise your finance institution and insurance company.

6. The next correspondence you may receive is a confirmation of any payment that may still be due on delivery, and a reconfirmation of the delivery date and location.

7. At the designated time and date, you will take delivery of your vehicle at the delivering dealership. The vehicle must be paid in full before it can be delivered to you. Personnel at the dealership can provide assistance regarding the licensing, registration, or other information to complete the delivery of your new vehicle. Please take care to assure you have all your receipts for monies paid by you, a copy of your Buyer's Offer, Order Acceptance and any other pertinent documents. If your vehicle is financed take a copy of the finance contract with you, as many states require it to register a new vehicle. Proof of insurance is also required at time of delivery, so make sure you have a copy of your insurance binder and insurance card with you.

8. About ten (10) days after delivery, you'll receive a letter requesting feedback from you about the service you received. Completing the customer feedback information and returning it promptly provides needed information that will be used to improve, or maintain, current procedures.

Delivery of Special Order Vehicle to Overseas Location Via Commercial Shipment:

NOTE: If you take delivery overseas and ship your vehicle stateside at some future date, you will be required to pay applicable taxes when you register the vehicle at your new location.

1. Apply for financing of your vehicle purchase if you have not yet done so. There are many types of financing available ranging from local credit unions to special plans offered by manufacturers. Your ENCS representative can advise you of the various financing rates, and assist you in obtaining financing. However, the responsibility to obtain necessary financing rests with you and you alone. To complete the financing application, you'll need a current leave and earnings statement and a completed credit application.

2. Follow up on your credit application on a continuing basis until it is approved. Assuring this is done as soon as possible is the single, most important thing you can do in this transaction.

3. The first correspondence from ENCS you'll receive is the Receipt of Order. This will come from the New York office of ENCS and will confirm receipt of your order and deposit.

4. The next correspondence you'll receive is the Order Acceptance. This document confirms the equipment and options on the vehicle, pricing, destination and delivery date. Compare this document to your initial Buyer's Offer. If there were any minor errors in the Buyer's Offer, the Order Acceptance will correct such errors. Remember, if there are inaccuracies, or if you have any questions, you have 10 days to contact ENCS, in writing.

5. Once the vehicle is put on the production line, a vehicle Identification Number (VIN) is assigned to it. You will be notified with a special postcard of this number so you can advise your finance institution and insurance company.

6. When your vehicle is assigned to a vessel for delivery to your overseas location, all necessary documents for completing the delivery will be forwarded to the in-country processing office. The vehicle must be paid, in full, before it can be turned over to the shipping company for shipment.

7. Upon arrival of your vehicle in country, you will be contacted by the local processing office to set up an appointment for the delivery of your vehicle.

Delivery of Vehicle from Overseas/Stateside Stock:
NOTE: If you take delivery overseas and ship your vehicle stateside at some future date, you will be required to pay applicable taxes when you register the vehicle at your new location.

1. Make application for financing of your vehicle purchase if you have not yet done so. There are many types of financing available ranging from local credit unions to special plans offered by manufacturers. Your ENCS representative can advise you of the various financing rates, and assist you in obtaining financing. However, the responsibility to obtain necessary financing rests with you and you alone. To complete the financing application, you'll need a current leave and earnings statement and a completed credit application.

2. Follow up on your credit application on a continuing basis until it is approved. Assuring this is done as soon as possible is the single, most important thing you can do in this transaction.

3. Because the vehicle you've chosen is a stock unit and does not have to be built, the normal time required for the purchase will be considerably shortened. Many of the following actions will occur very rapidly, and in some cases, simultaneously.

4. The first correspondence you'll receive from ENCS is the Receipt of Order. This will come from the New York office of ENCS and will confirm receipt of your order and deposit. If you purchase a vehicle from stock in Germany you will not recieve this letter.

5. The next correspondence you'll receive is the Order Acceptance. This document confirms the equipment and options on the vehicle, pricing, destination and delivery date. Compare this document to your initial Buyer's Offer. If there were any errors in the Buyer's Offer, the Order Acceptance will correct such errors. Remember, if there are inaccuracies, or if you have any questions, you have 10 days to contact ENCS, in writing.

6. When your financing is approved, your vehicle will be diverted to meet your requested delivery date. The vehicle must be paid in full before it can be delivered to you. The VIN of the vehicle is available immediately from your ENCS representative. You will need this number for your financial institution and insurance company.

7. All necessary documents for delivery of the vehicle will be provided to the delivering dealer/agent. These documents may include all or some of the following: Bill of Sale, Manufacturer's Certificate of Origin (MCO), Odometer Statement and Acknowledgment of Receipt of Vehicle.

Delivery of Special Order Vehicle to Overseas Location via Surface Deployment and Distribution Command (SDDC):
NOTE: If you take delivery overseas and ship your vehicle stateside at some future date, you will be required to pay applicable taxes when you register the vehicle at your new location.

1. Apply for financing of your vehicle purchase if you have not yet done so. There are many types of financing available ranging from local credit unions to special plans offered by manufacturers. Your ENCS representative can advise you of the various financing rates, and assist you in obtaining financing. However, the responsibility to obtain necessary financing rests with you and you alone. To complete the financing application, you'll need a current leave and earnings statement and a completed credit application.

2. Follow up on your credit application on a continuing basis until it is approved. Assuring this is done as soon as possible is the single, most important thing you can do in this transaction.

3. The first correspondence you'll receive from ENCS is the Receipt of Order. This will come from the New York office of ENCS and will confirm receipt of your order and deposit.

4. The next correspondence you'll receive is the Order Acceptance. This document confirms the equipment and options on the vehicle, pricing, destination and delivery date. Compare this document to your initial Buyer's Offer. If there were any errors in the Buyer's Offer, the Order Acceptance will correct such errors. Remember, if there are inaccuracies, or if you have any questions, you have 10 days to contact ENCS in writing.

5. Once the vehicle is put on the production line, a Vehicle Identification Number (VIN) is assigned. You will be notified of this number with a special postcard. You will need this number so you can advise your finance institution and insurance company.

6. A vehicle scheduled for SDDC shipment must be accompanied by approved military documents, including Permanent Change of Station (PCS) Orders and Power of Attorney documentation. The vehicle must be paid, in full, at least 21 days before it can be turned over to the military terminal for shipment. An SDDC checklist is available on the www.encs.com website in the Customer Information section.

7. When all of the above requirements have been satisfied, your vehicle will be turned over to the military ocean terminal for shipment. The date when this occurs is considered the delivery date of the vehicle since ENCS no longer controls the vehicle and the title to the vehicle passes to you.

8. You will be given a copy of the Vehicle Inspection and Shipping form that includes the Military Order Number Issued by the Vehicle Processing Center (VPC). You must follow up with your Military Transportation Officer (MTO) to determine arrival date and availability date for pick up and/or may inquire on the web at www.whereismypov.com.

updated .. 2.28   HOMEPAGE  /  _^_